Home > Tech Support > Contact Technical Support

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If you require further technical support, please fill out the form below. Due to the nature of e-mail, responses to technical requests may take up to 24hrs. If you need assistance immediately, please look over the articles listed in the Knowledgebase, or you can call our tech support line. For a listing of our hours of operation and the phone number, please click here.

Please Note: Although not all the fields listed below are required, it is highly recommended that you fill out as much information as you can so we can provide prompt, accurate service.

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Support Support Request Form

Full Name:

Username:

Phone Number:
Please provide the number where you can be reached in case we need to contact you by phone.

Your IGS e-mail address

E-mail address where we can contact you.
Note: can leave blank if its the same as above.

Type of problem:
== Select one == E-mail Problem Connection Problem Web page problem Security problem Other

Operating System
== Select one == Windows 95 Windows 98 Windows NT 4.0 Windows 2000 MacOS Other

What is your primary web browser?
Note: If you are not sure which browser you are using: open your browser, go to the Help menu and select 'About'
== Select One == Internet Explorer 3 Internet Explorer 4 Internet Explorer 5 Netscape 3.x Netscape 4.x Other

What is your primary e-mail client?
Note: If you are not sure which client you are using: open your e-mail program, go to the Help menu and select 'About'
== Select One == Internet Mail Outlook Express Outlook 97/98/2000 Netscape Messanger Netscape Mail Eudora Pegasus Other

What model of modem are you using?
Note: If you are not sure which modem you are using: open My Computer and Dial-up Networking. Right-click on the connection to KELCOM. Your modem will be listed in the field under Connect Using.

Description of problem:
Type in the description of the problem you are experiencing. Include as much detail as you can, including any error messages you have recieved.